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Privacy Policy

ARTEZEN LLC

ARTEZEN LLC 

Privacy Policy 

Last Updated: 11/10/2024 

At Artezen, we value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and share your personal information when you visit our website https://www.artezenwellness.com , platform, mobile application, and any subdomains (collectively, the “Website”) or use our services. 

Topics: 

  • Personal information we collect
  • How we use your personal information
  • How we share your personal information 
  • How we store your data 
  • Email marketing 
  • Behavioral advertising 
  • Your data protection rights 
  • Third party websites 
  • Changes 
  • Contact Us 

Personal Information We Collect 

Device Information: When you visit our Website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some cookies installed on your device. Additionally, as you browse, we collect information about individual web pages or products you view, referring websites or search terms, and how you interact with the Website. This data is referred to as “Device Information.” 

We collect Device Information using technologies such as: 

  • Cookies: Data files placed on your device that often include a unique identifier. Learn more about cookies and how to disable them at All About Cookies. 
  • Log Files: Track actions on the Website and collect data like IP address, browser type, internet service provider, referring/exit pages, and timestamps. 
  • Web Beacons, Tags, and Pixels: Electronic files used to record browsing behavior.
     

We use Device Information for: 

Functionality: To enhance your experience on our website by recognizing you and remembering your previously selected preferences, such as your preferred language and location. 

Advertising: To gather insights about your visit, including the content you viewed, links you followed, and data related to your web browser, device, and IP address. We may share limited aspects of this information with third-party partners for advertising purposes. 

Contacting Users: We may use your email address and other Personal Information to communicate with you for administrative purposes, such as providing requested services, responding to your inquiries, and offering support. If you opt in to receive text messages, we may send account notifications and relevant updates via SMS. 

Delivering Services and Personalizing Your Experience: We utilize your Personal Information to provide and manage our services, including enabling you to book online classes, sessions, and process transactions. We also use this data to offer personalized content and tailored recommendations, creating a customized experience. 

Marketing: We may use your contact details to send you marketing communications about our offerings. You have the option to opt out of promotional messages as detailed in “Your Rights and Choices.” Where required by applicable law, we will only send marketing emails if you have opted in to receive them. 

Legal Obligations and Compliance: We use Personal Information to detect and prevent fraudulent activities, address safety concerns, and meet compliance obligations, including enforcing our Terms of Service and other legal rights. This includes actions required by applicable laws, regulations, or government requests. 

Additional Purposes: We may use Personal Information for other reasons, as outlined in specific notices provided at the time of data collection. 

You can configure your browser to decline cookies, and you can find guidance on how to remove cookies from your browser on external resources like All About Cookies. Please be aware that disabling cookies may impact the functionality of certain features on our website. Additionally, we do not modify our data collection or usage practices when we detect a “Do Not Track” signal from your browser. 

We also collect information you provide directly, referred to as “Provided Information.” 

We gather and process data you provide when you: 

  • Register online or place an order for our products or services. 
  • Complete a customer survey or provide feedback through our message boards, contact form, or via email. 
  • Share your email address in exchange for access to complimentary resources. 
  • Subscribe to our newsletter or other ongoing content. 
  • Fill out an intake form or application for our services or programs. 
  • Create or update a profile on our platform. 
  • Engage with our social media community by posting comments, sharing content, or participating in discussions. 
  • Use our app’s community functions to connect with other users. 
  • Add events to our app’s calendar feature. 
  • Opt-in to receive push notifications on your device. 
  • Reach out to our customer support team for assistance. 
  • Participate in promotions, contests, or giveaways that we offer. 
  • Join webinars, online classes, or other virtual events that we host. 
  • Share testimonials or experiences directly with us or via third-party platforms. 

The Provided Information we collect may include: 

  • Personal Identification Information: Such as your name, email address, phone number, etc. 
  • Billing Information: Including billing address, shipping address, payment details (e.g., credit card information). 
  • Business Information: Such as the name of your business, business model, revenue levels, and business goals. 
  • Health and Wellness Information: This may include health goals, fitness levels, dietary preferences, medical conditions related to wellness, mental health status, weight loss goals, etc. 
  • Lifestyle Information: Topics of interest such as targeted movement, meditation, EFT tapping, beauty routines, breathing. 
  • User-Generated Content: Comments, posts, feedback, survey responses, and other content you share on our platforms. 
  • Profile Information: Such as your username, profile picture, preferences, and settings within our community features. 
  • Event Participation: Information related to events you attend, including webinars, online classes, and community meetups. 
  • Usage Data: Preferences for receiving notifications, app usage patterns, and interactions with our content. 
  • Communication Preferences: Your choices regarding receiving marketing communications, push notifications, and other updates. 
  • Technical Information: Such as device information, IP address, browser type, operating system, and other technical data collected during your interaction with our app or website. 

When we refer to “Personal Information” in this Privacy Policy, we include both Device Information and Provided Information. 

How We Use Your Personal Information 

We use the Provided Information we collect primarily to fulfill any orders placed through our website, which includes processing payments, delivering products, and issuing invoices and order confirmations. Additionally, we use Provided Information to: 

  • Communicate with you. 
  • Screen orders for potential risk or fraudulent activities. 
  • Provide information or advertising related to our products or services, based on your preferences. 

We use the Device Information we collect to help identify potential risks and prevent fraud (specifically by analyzing your IP address) and to improve and optimize our website’s performance. This includes generating analytics on how visitors interact with the site and measuring the success of marketing and advertising initiatives. 

How We Share Your Personal Information 

We share your Personal Information with trusted third-party partners to help us use your information as described in this policy. For example, we use Google Analytics to better understand how visitors interact with our Website. You can learn more about how Google handles your Personal Information here and opt-out of Google Analytics here. 

The types of third parties we may share elements of your Personal Information with include: 

  • Payment Processors: We partner with trusted processors to securely store and manage payment data, such as credit or debit card information. 
  • Email Management and Distribution Providers: To send and manage newsletters and other email communications. 
  • Security and Fraud Prevention Services: To ensure the safety and security of our platform and data. 
  • Data Aggregation and Analytics Providers: To help us effectively monitor and optimize our website’s performance and user experience. 
  • Affiliate Marketing Tracking Services: To manage our affiliate program, including tracking referrals and granting commissions. 
  • Client Management Systems: For tracking and communicating with potential and existing clients. 
  • Automation Tools and Integration Services: Such as Zapier, to automate workflows and integrate various applications we use. 
  • Social Media Platforms: To facilitate engagement and interaction within our online social community. 
  • Customer Support Platforms: To handle user inquiries and provide customer service. 
  • Webinar and Virtual Event Platforms: For hosting and facilitating online classes, webinars, and virtual events. 
  • Advertising Partners: To deliver tailored advertisements and marketing based on user behavior and preferences. 
  • Cloud Storage Providers: For the secure storage and management of data. 
  • Third-Party Applications and Tools: Integrated into our platform to enhance user experience, including calendar functions, push notifications, and community engagement. 

We may also disclose your Personal Information to comply with applicable laws and regulations, respond to legal requests such as subpoenas or warrants, or to protect our rights and interests. 

How We Store Your Data 

We process and store your data using the following trusted providers: 

Website Hosting and Platform: 

  • WordPress.com: We use WordPress.com to host our website, providing infrastructure and security for website data. 

Email Providers: 

  • Outlook: We manage our email communications and newsletters through Outlook. 

Payment Processors: 

  • Stripe: Stripe securely handles our payment processing and stores payment details. 
  • PayPal: We also use PayPal to process and securely store payment information. 

Cloud Storage: 

  • Outlook 365: Our documents, files and surveys are securely managed and stored through Outlook 365. 

Analytics Tools: 

  • Google Analytics: This tool helps us track and analyze website traffic and user interactions. 
  • Meta Pixel: We use Meta Pixel to track conversions and optimize our marketing efforts on Facebook and Instagram. 

Social Media Platforms: 

  • Instagram: We manage our social media presence through the Instagram app. 
  • YouTube: Used for sharing video content and engaging with our audience.
  • LinkedIn: Used for sharing content and connecting with professionals.

Advertising Platforms: 

  • Tools such as Google Ads and Facebook Ads Manager are used to manage and track advertisements. 

Please refer to the respective websites of these providers for details regarding the physical location of their servers where your data is stored. 

We implement commercially reasonable security measures to protect against unauthorized access, alteration, disclosure, or destruction of any data stored on our servers. However, please note that no internet transmission or computer network can be guaranteed to be 100% secure, and you provide your information at your own risk. 

We retain your Personal Information for as long as necessary unless you request its deletion. 

Email Marketing 

By making a purchase on our Website, downloading a free resource in exchange for your email address, or opting in to receive emails, you consent to receive communications from us. These may include newsletters, updates, promotions, and other announcements. Please note that we are not responsible for ensuring the receipt of such emails, and it is your responsibility to make sure our email addresses are not blocked or directed to your spam folder. 

You have the right to stop receiving marketing communications from us at any time. If you choose to unsubscribe, please be aware that you may no longer receive updates or information about our services, promotions, or other related content. 

Behavioral Advertising 

As outlined earlier, we use your Personal Information to deliver targeted advertisements or marketing communications that may be of interest to you. For more details on how targeted advertising functions, you can visit the Network Advertising Initiative’s (NAI) educational page here. 

To opt out of targeted advertising, you can use the following links: 

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal. 

Your Rights Regarding Data Protection 

As a resident of the European Union, you have specific rights related to your personal data. These rights allow you to access the information we have about you and request corrections, updates, or deletion of your data. In certain instances, you may also have the option to limit or object to our use of your data, or to request its transfer to another organization. If you wish to exercise any of these rights, please get in touch with us using the contact information listed below. 

For European residents, we process your data to fulfill contractual obligations (for example, if you place an order through our website) or for other legitimate business interests as mentioned in this policy. Please note that your data may be transferred to countries outside of Europe, including Canada and the United States. 

Third-Party Websites 

This privacy policy is specific to our website only. We do not take responsibility for the data collection, privacy practices, or policies of any third-party websites that we may link to or that link to our site. We recommend that you review the privacy policies and terms of use for any external sites you visit. 

Policy Updates 

We may revise this privacy policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. The “Last Updated” date at the top of this page indicates the date of the latest revision. Any updates are effective immediately upon their publication on our website. 

Filing Complaints 

If you have concerns about how we handle your personal information, please reach out so we can address the issue. European Union residents may also file a complaint with their local data protection authority, such as the Information Commissioner’s Office in the UK. California residents can contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834, by phone at (800) 952-5210 or (916) 445-1254. 

CONTACT US

If you have any questions about our privacy practices, need more information, or would like to exercise your data protection rights, please feel free to reach out to us at support@artezenwellness.com, or by mail at 71 Cutter Mill Rd Great Neck Plaza, NY 11021. 

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